Crusade Computer Solutions Ltd
Unit 24, Lime Lane Industrial Estate, Lime Lane, Pelsall, Staffordshire, WS3 5AS
Tel: 01543 448702
Email: hello@crusade-cs.co.uk
Company No: 3811169 | VAT No: GB738713805

1. Introduction

Crusade Computer Solutions Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following data about you:

• Contact information: name, email address, phone number, and business address.

• Account details: login credentials (for client portals or hosted services).

• Billing data: bank details, VAT numbers, and transaction history.

• Technical data: IP address, browser type, and interactions with our website.

• Support data: any communication with our support team via phone, email, or ticketing.

3. How We Use Your Data

We use your information to:

• Provide and manage IT services and support.

• Respond to your enquiries or technical support requests.

• Process orders, payments, and contracts.

• Comply with legal and financial obligations.

• Send service updates or important notifications.

• Improve our website, services, and customer experience.

We will not sell or rent your data to third parties.

4. Legal Basis for Processing

We rely on the following lawful bases:

• Contractual necessity: to fulfil our obligations under a contract with you.

• Legitimate interests: to manage our business and improve services.

• Consent: where you have explicitly agreed to receive marketing communications.

• Legal obligation: to comply with laws and regulations.

5. Data Sharing

We may share your data with:

• Trusted third-party service providers (e.g., cloud hosting, email providers).

• Accountants, legal advisors, or regulatory authorities if legally required.

• Software vendors for license or technical support purposes.

All third parties are required to respect the security of your personal data.

6. Data Security

We implement appropriate technical and organisational measures to secure your data and protect it from unauthorised access, loss, or misuse. This includes encrypted backups, secure firewalls, and access control protocols.

7. Data Retention

We retain personal data for as long as necessary:

• To provide services and complete transactions.

• To comply with legal, tax, or accounting obligations.

• For up to 7 years for financial records unless otherwise required.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Correct inaccurate or incomplete data.

• Request deletion of your data (subject to legal obligations).

• Object to processing or request restriction.

• Withdraw consent at any time (for marketing).

• Lodge a complaint with the Information Commissioner’s Office (ICO).

9. Cookies

Our website uses cookies to enhance user experience, track analytics, and provide functionality. You can manage cookie preferences via your browser settings. For more details, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it regularly.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Data Protection Officer
Crusade Computer Solutions Ltd
📍 Unit 24, Lime Lane Industrial Estate, Lime Lane, Pelsall, Staffordshire, WS3 5AS
📞 01543 448702
📧 hello@crusade-cs.co.uk